Cancellation policy

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.

 

In order to exercise your right of withdrawal, you must inform us (customer support) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the sample revocation form attached below, but this is not mandatory.

 

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

 

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse to make a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

 

You must return or hand over the goods to us without delay and in any event within fourteen days at the latest from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods, which can normally be returned by post. We bear the costs of returning the goods which cannot be returned normally by post due to their nature. You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

 

The right of withdrawal does not apply to the following contracts:

 
  • Contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.

  • Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

  • Contracts for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.

  • contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery

  • Contracts for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts.

 

 

You can fill out our ready-made cancellation form and send it to us:

 

(You can download the form here)